Return policy

By ordering from EcoTablewares, you agree to the following terms. These policies clarify our refund and return procedures for customers in the United States.

You have 14 days from delivery to request a return. Eligible items must be unworn, unused, with tags and original packaging. Manufacturer-direct items are final sale and not returnable.

Contact us at support@EcoTablewares.com or +1 (281) 748-3750 to start a return. We’ll provide a shipping label and instructions if your request is approved. Unauthorized returns will not be accepted.

Check your order upon arrival. If items are defective, damaged, or wrong, contact us immediately for assistance. Exchange delivery times vary by location.

We only exchange items that are damaged, incorrect, defective, or the wrong size. Contact our team to arrange an exchange.

No restocking fees are charged for returns.

After inspecting your return, we’ll notify you of the refund status. Approved refunds are issued to your original payment method, though processing times depend on your bank or card provider.

Discounts not applied at checkout cannot be refunded or adjusted later. Apply promotions during purchase to get the best price.

Reach out to customer service at support@EcoTablewares.com or +1 518 701 3740 with questions. Thank you for shopping with us.